As you know, we have never experienced anything like what we are now facing with the Novel Coronavirus (COVID-19) and its global impact, as well as the uncertainty around what will evolve in the coming weeks and months. The rapidly evolving nature of this situation has resulted in new directives and legislation on almost a daily basis, so please know that we will continue to get you the most recent information as quickly as possible.
Temporary Hotel Closure
The safety of our guests and staff is our primary concern at The Wildwood Hotel, MO. Our hotel will temporarily close through June 30, 2020 to ensure the health and well-being of our staff and their families during the COVID-19 crisis. If you have an active reservation with us for arrival from now through June 30, 2020, it will automatically be cancelled. You do not have to call or contact us for the cancellation. We are waiving any cancellation fees for reservations during this stay period.
"Peace of Mind" Flexible Cancellation Policy
The Wildwood Hotel will reopen to accommodate guests effective July 1, 2020. If you plan to visit St. Louis in the future, we want you to feel comfortable booking a room at The Wildwood Hotel. In response to changing marketplace conditions, we have updated our cancellation policy to offer our customers the most flexibility during these times of uncertainty. Cancellation fees will be waived for any new bookings confirmed for arrivals through December 30, 2020, as long as the cancellation is made at least 24 hours prior to arrival.
The health and well-being of Wildwood guests and employees are of utmost priority. We are closely monitoring updates from the Centers for Disease Control and Prevention and World Health Organization regarding COVID-19 and abiding by safety guidelines from these agencies as well as local government authorities and health departments. To protect the well-being of our employees, our guests and our community at large, we have made some adjustments to our operations and service deliverables, which include housekeeping schedule and breakfast. For more details, please call our hotel or send us an email prior to your arrival.
Modifications to Service Deliverables
We are actively monitoring the ever changing situation and will communicate further updates accordingly. For the most up-to-date information on COVID-19, visit the CDC and WHO websites: www.cdc.gov/nCoV and www.who.int/emergencies/diseases/novel-coronavirus-2019.