1. Do I need to prepay for my reservation?
A prepayment may be required during the booking process for certain room packages and promotions. Kindly input your payment details upon creation of the room booking.
2. What are your payment types?
Our hotel accepts Visa, MasterCard, Discover Card, and American Express. All reservations require a valid credit card with expiration date at the time of booking. Government-issued photo identification and a credit card will be required at check-in for incidental charges.
3. Do you take pre-paid credit cards?
No, we do not accept pre-paid gift cards. We only accept major bank cards.
4. Can my parents/friends pay for my room?
As long as they are staying in the room, then yes, they may help pay for the room; otherwise, not without a signed credit card authorization form from the cardholder.
5. Can I pay for my room with one card and pay the amenity fee using a different card?
Yes, you may use more than one form of payment as long as they are major bank cards and in your name.
6. How do I modify or cancel my reservation?
You may contact our Reservations team directly at res@thewildwoodhotel.com and they will be happy to assist you. Reservations are to be cancelled 24 hours prior to check-in to avoid a penalty. Late cancellation fees are non-refundable. Bookings confirmed on our "Pay Now & Save" program are non-cancellable and non-refundable.
7. When will I get my refund back?
Once a refund is processed, it may take up to 7-10 business days to receive it back in your account.
8. Are government taxes and service charges included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate.
9. Is there an incidental fee? What is the incidental fee for?
We do charge an incidental fee, which is $50 for one-night reservations and $100 for reservations staying longer than one night. The incidental fee covers any damage or room charge made to the room. Any unused incidental fee will be released upon check-out and back in your account in 7-10 business days.
10. What are the check-in, check-out times?
Check-in time: After 4.00pm (local time)
Check-out time: By 11.00am (local time)
11. Is early check-in and late check-out available?
Early check-in and late check-out are available upon availability for a fee.
12. What is the minimum age for check-in?
Minimum age for check-in is 18 years old. A photo identification is required. Guests aged 17 and below are required to be accompanied by a parent or guardian.
13. Can I request for special arrangement for my celebrations (birthdays, anniversaries, etc.)?
Yes, you may and we will do our best to make your celebratory stay a memorable one! Please email us at res@thewildwoodhotel.com We look forward to celebrating your special occasions with us at The Wildwood Hotel.
14. Does your hotel offer AAA and or Military discounts?
Yes, we do offer AAA and military rates with proof of identity.
15. Do you have wheelchair accessible rooms?
Yes, we have wheelchair accessible rooms. Please contact our hotel for more information regarding your accessibility needs.
